JLT WORLDWIDE SHIPPING AND DELIVERY POLICY
Jay Logistics & Trade LLC
Website: https://jlogisticsandtrade.com/
Shipping and Order Support: info@jlogisticsandtrade.com
Sales and Freight Quotes: sales@jlogisticsandtrade.com
- PURPOSE AND SCOPE
This Shipping and Delivery Policy explains how Jay Logistics & Trade LLC (“JLT,” “we,” “us,” or “our”) coordinates shipments of products, equipment, materials, and other merchandise purchased through our website or an accepted written quotation.
This policy covers domestic and international shipments by parcel, courier, road, rail, air, ocean, inland waterway, and combined transportation methods where available.
Shipping arrangements depend on the product, quantity, dispatch location, destination, transportation requirements, carrier availability, and applicable law. Not every product or shipping method is available for every address.
Specific shipping details disclosed before purchase or included in an accepted quotation supplement this policy. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.
- JLT’S BUSINESS LOCATION AND GLOBAL FULFILLMENT MODEL
JLT’s administrative operations are based in Houston, Texas. Our business works with domestic and international manufacturers, suppliers, plants, warehouses, fulfillment providers, and transportation partners.
Products may ship from facilities in the United States, Canada, Mexico, China, or other countries, depending on the applicable supply arrangement and available inventory.
Our Houston office address does not mean that every product is manufactured, stocked, inspected, or dispatched from Houston. An order may be fulfilled directly by an authorized manufacturer, supplier, or warehouse.
A product’s manufacturing country, dispatch country, seller location, and return destination may differ. Where those differences materially affect shipping time, customs charges, or return arrangements, the relevant information must be disclosed before purchase.
Shipment from a North American warehouse does not, by itself, mean a product was manufactured in North America or qualifies for preferential customs treatment.
JLT remains available to assist with purchases made from JLT, including orders dispatched by an independent fulfillment partner.
III. WORLDWIDE AVAILABILITY AND SOUTH KOREA EXCLUSION
JLT considers shipping requests to countries and territories worldwide, subject to product eligibility, practical transportation routes, carrier acceptance, import requirements, and applicable trade restrictions.
JLT does not accept orders for delivery to South Korea, also known as the Republic of Korea.
This exclusion is a JLT service limitation and is separate from legal restrictions affecting other destinations, recipients, products, or end uses.
A country appearing in a website selector, currency converter, product feed, inquiry form, or destination list does not establish that every product can be shipped there.
Shipping availability must be confirmed through the checkout options offered for the specific product and address or through a written quotation accepted by the customer.
Customers must not use an intermediary address or forwarding arrangement to conceal an excluded or prohibited final destination.
If JLT cannot lawfully or practically fulfill an order, we will communicate the available options and provide refunds required by applicable law.
- COUNTRIES AND TERRITORIES COVERED BY SHIPPING INQUIRIES
The following locations fall within the scope of JLT’s shipping-inquiry framework. Inclusion means that a shipment may be assessed; it does not guarantee direct checkout, carrier service, import approval, or availability of every product.
A–B: Afghanistan; Åland Islands; Albania; Algeria; American Samoa; Andorra; Angola; Anguilla; Antarctica; Antigua & Barbuda; Argentina; Armenia; Aruba; Ascension Island; Australia; Austria; Azerbaijan; Bahamas; Bahrain; Bangladesh; Barbados; Belarus; Belgium; Belize; Benin; Bermuda; Bhutan; Bolivia; Bosnia & Herzegovina; Botswana; Bouvet Island; Brazil; British Indian Ocean Territory; British Virgin Islands; Brunei; Bulgaria; Burkina Faso; Burundi.
C–F: Cambodia; Cameroon; Canada; Cape Verde; Caribbean Netherlands; Cayman Islands; Central African Republic; Chad; Chile; Christmas Island; Cocos (Keeling) Islands; Colombia; Comoros; Congo–Brazzaville; Congo–Kinshasa; Cook Islands; Costa Rica; Côte d’Ivoire; Croatia; Curaçao; Cyprus; Czechia; Denmark; Djibouti; Dominica; Dominican Republic; Ecuador; Egypt; El Salvador; Equatorial Guinea; Eritrea; Estonia; Eswatini; Ethiopia; Falkland Islands (Islas Malvinas); Faroe Islands; Fiji; Finland; France; French Guiana; French Polynesia; French Southern Territories.
G–L: Gabon; Gambia; Georgia; Germany; Ghana; Gibraltar; Greece; Greenland; Grenada; Guadeloupe; Guam; Guatemala; Guernsey; Guinea; Guinea-Bissau; Guyana; Haiti; Heard & McDonald Islands; Honduras; Hong Kong; Hungary; Iceland; India; Indonesia; Iraq; Ireland; Isle of Man; Israel; Italy; Jamaica; Japan; Jersey; Jordan; Kazakhstan; Kenya; Kiribati; Kosovo; Kuwait; Kyrgyzstan; Laos; Latvia; Lebanon; Lesotho; Liberia; Libya; Liechtenstein; Lithuania; Luxembourg.
M–R: Macao; Madagascar; Malawi; Malaysia; Maldives; Mali; Malta; Marshall Islands; Martinique; Mauritania; Mauritius; Mayotte; Mexico; Micronesia; Moldova; Monaco; Mongolia; Montenegro; Montserrat; Morocco; Mozambique; Myanmar (Burma); Namibia; Nauru; Nepal; Netherlands; New Caledonia; New Zealand; Nicaragua; Niger; Nigeria; Niue; Norfolk Island; North Macedonia; Northern Mariana Islands; Norway; Oman; Pakistan; Palau; Palestine; Panama; Papua New Guinea; Paraguay; Peru; Philippines; Pitcairn Islands; Poland; Portugal; Puerto Rico; Qatar; Réunion; Romania; Russia; Rwanda.
S: Samoa; San Marino; São Tomé & Príncipe; Saudi Arabia; Senegal; Serbia; Seychelles; Sierra Leone; Singapore; Sint Maarten; Slovakia; Slovenia; Solomon Islands; Somalia; South Africa; South Georgia & South Sandwich Islands; South Sudan; Spain; Sri Lanka; St. Barthélemy; St. Helena; St. Kitts & Nevis; St. Lucia; St. Martin; St. Pierre & Miquelon; St. Vincent & Grenadines; Suriname; Svalbard & Jan Mayen; Sweden; Switzerland.
T–Z: Taiwan; Tajikistan; Tanzania; Thailand; Timor-Leste; Togo; Tokelau; Tonga; Trinidad & Tobago; Tristan da Cunha; Tunisia; Türkiye; Turkmenistan; Turks & Caicos Islands; Tuvalu; U.S. Outlying Islands; U.S. Virgin Islands; Uganda; Ukraine; United Arab Emirates; United Kingdom; United States; Uruguay; Uzbekistan; Vanuatu; Vatican City; Venezuela; Vietnam; Wallis & Futuna; Western Sahara; Yemen; Zambia; Zimbabwe.
Remote islands, uninhabited territories, research stations, restricted-access areas, and locations affected by conflict may require specialist transportation or may be unavailable.
Territories may have customs, tax, and delivery requirements different from those of the country with which they are associated. Applicable legal restrictions take precedence over this destination list.
- SHIPMENTS ORIGINATING IN NORTH AMERICA
Products dispatched from the United States, Canada, or Mexico may move through domestic or cross-border transportation networks.
Depending on the route and product, transportation may include parcel delivery, courier service, local trucking, less-than-truckload freight, full-truckload freight, rail, air cargo, or ocean freight.
Cross-border shipments may require customs declarations, commercial invoices, importer information, brokerage arrangements, and applicable taxes or duties.
Land transportation is available only where a suitable physical route, lawful border crossing, and carrier service exist.
Overseas shipments from North America ordinarily require air or water transportation, with road or rail used before or after the international movement. JLT does not represent that every worldwide destination can be served by road alone.
An uninterrupted overland route between North America and South America must not be assumed.
- PARCEL AND COURIER SHIPPING
Eligible smaller products may ship through parcel or courier networks. Available services may include economy, standard, or express delivery where offered at checkout or in an accepted quotation.
Eligibility depends on package dimensions, weight, contents, destination, and carrier restrictions.
Express transportation generally concerns the selected carrier service. It does not automatically shorten manufacturing time, order preparation, customs inspections, or other stages outside that service.
PO boxes, military addresses, parcel lockers, forwarding addresses, and collection points are accepted only where the selected service supports the particular shipment.
VII. ROAD, RAIL, AND INLAND FREIGHT
Ground freight may include vans, box trucks, enclosed trailers, flatbeds, less-than-truckload services, full-truckload services, and specialized transportation.
Rail may be used for suitable inland or intermodal movements where terminals and routing are available. Truck transportation may be required between the shipper, rail terminal, and final destination.
Ground and rail services remain subject to cargo suitability, loading requirements, access restrictions, permits, operating schedules, and available infrastructure.
Residential delivery, limited-access delivery, liftgate service, appointments, and specialized unloading are included only where stated in the accepted arrangement.
VIII. AIR CARGO
Air transportation may include express courier, airport-to-airport cargo, or coordinated delivery using air and ground services.
Air eligibility depends on actual and dimensional weight, packaging, cargo dimensions, destination, airline acceptance, and restrictions affecting the contents.
Batteries, liquids, pressurized goods, machinery, and other regulated items may require additional assessment or may be ineligible for particular air services.
Airport arrival does not necessarily mean the shipment has cleared customs or is ready for delivery.
Customers should not assume that an airfreight quotation includes customs brokerage, terminal handling, collection, or final-mile transportation unless those services are expressly included.
- OCEAN, CONTAINER, AND SPECIALIZED CARGO
Ocean transportation may include less-than-container-load shipments, full-container-load shipments, roll-on/roll-off services, breakbulk, and project cargo.
The appropriate method depends on the product, quantity, dimensions, packaging, destination, and available facilities.
Ocean shipments may involve consolidation, loading, vessel departure, transshipment, discharge, customs clearance, terminal release, and inland delivery.
Arrival at a port does not necessarily mean the cargo is available for collection.
Container handling, chassis, terminal appointments, drayage, unloading, cranes, storage, demurrage, and detention are included only to the extent identified in the accepted quotation.
Vehicles, trailers, industrial materials, structures, and oversized machinery may require specialized preparation and transport planning.
- ORDER REVIEW AND CONFIRMATION
Before dispatch, orders may require payment verification, inventory allocation, address validation, production completion, specification approval, inspections, documentation, and carrier booking.
For individually quoted shipments, the accepted arrangement should identify the product and quantity; destination and delivery point; dispatch arrangement; transportation method and service level; processing, production, and transit estimates; shipping charges and included services; customs and import responsibilities; unloading or site requirements; and material exclusions or additional charges.
An order acknowledgment or payment receipt does not establish that goods have been shipped. Creating a shipping label is not the same as handing the shipment to a carrier.
- PROCESSING, PRODUCTION, AND DELIVERY ESTIMATES
Processing time is the period needed to prepare an order for shipment. Production time applies where goods must be manufactured, customized, assembled, fabricated, or prepared to specification.
Transit time generally begins when the carrier accepts the shipment and covers movement under the selected service.
The expected delivery period must account for all applicable stages. A short flight or vessel movement does not represent the entire order-to-delivery period.
JLT does not apply one universal delivery estimate to every product or country. Applicable estimates are stated on the product page, at checkout, or in the accepted quotation.
For direct online purchases, essential shipping costs and meaningful delivery information must be available before payment. Products requiring a freight assessment should be quoted before the customer commits to an unknown shipping charge.
Business days generally exclude weekends and relevant public holidays affecting the origin, carrier, customs authority, or destination. Any applicable cutoff time and time zone must be stated with the offer.
Estimated dates are not guaranteed appointments unless a specific guarantee is agreed. This does not remove obligations relating to promised shipment periods or mandatory customer remedies.
XII. PREORDERS, BACKORDERS, AND CUSTOM PRODUCTS
Preorders and backorders must be identified before purchase.
J-JACK products offered as preorders are not represented as ready-to-ship inventory. Expected shipment windows, production conditions, and payment arrangements are disclosed in the applicable offer.
Custom machinery, fabrication, industrial materials, vehicles, expandable structures, and other made-to-order products may require approved drawings, specifications, inspections, and transport planning.
Where customer approval affects the schedule, that requirement must be explained before purchase.
A preorder, deposit, or custom-production designation does not automatically waive mandatory cancellation or refund rights.
Any charge for authorized work already performed must be lawful, clearly agreed, and distinguishable from an automatic forfeiture of all payments.
XIII. SHIPPING CHARGES AND FREE-SHIPPING OFFERS
Shipping charges may depend on dispatch location, destination, packed weight, dimensional weight, cubic volume, freight classification, packaging, route, service level, and delivery requirements.
Additional services may include crating, palletization, residential delivery, liftgate service, remote-area delivery, appointments, brokerage, specialized loading, or unloading equipment.
Required charges reasonably known before purchase must be disclosed before the customer commits.
Quotations may have a stated validity period. If a quotation expires before acceptance or relevant shipment information changes, a revised quotation may be necessary.
After acceptance, material increases must be explained and agreed where required. Customers retain applicable cancellation and refund rights.
Free shipping applies only where expressly offered for the specific product, destination, and service. It does not automatically include customs duties, taxes, installation, unloading, or specialized delivery.
XIV. CUSTOMS DUTIES, TAXES, AND IMPORT CLEARANCE
International shipments may attract customs duties, import VAT or GST, tariffs, excise taxes, brokerage charges, inspection fees, and other lawful charges.
The applicable offer must explain whether import charges are included and who is responsible for import clearance.
Where the customer will act as importer of record, that responsibility must be expressly agreed and legally permitted.
Depending on the destination, the importer may need a tax number, importer registration, license, broker authorization, or other documentation.
JLT remains responsible for the accuracy of information and obligations allocated to it.
We do not intentionally understate values, misdescribe goods, falsely designate commercial purchases as gifts, or provide inaccurate origin information to avoid lawful charges.
Customs decisions are made by the relevant authorities. If an issue arises, JLT will coordinate reasonable next steps and explain available information about timing and resolution.
- COMMERCIAL DELIVERY TERMS AND INCOTERMS
Individually negotiated commercial transactions may use an agreed Incoterm. The accepted documents must identify the rule, the actual named place or port, and the applicable edition.
Depending on the transaction, agreed terms may include DAP, DPU, DDP, FCA, CPT, or CIP. Sea and inland-waterway terms such as FOB, CFR, or CIF are used only where appropriate.
Under DAP arrangements, delivery is generally to the named destination ready for unloading, with the buyer ordinarily responsible for import clearance and duties.
Under DPU arrangements, seller unloading forms part of delivery.
Under DDP arrangements, the seller ordinarily handles import clearance and duties. JLT offers this arrangement only where it can lawfully perform those obligations.
Incoterms do not independently determine ownership, payment terms, every remedy, or mandatory consumer rights.
Consumer orders are not automatically subject to commercial risk-transfer provisions merely because freight transportation is used.
XVI. BATTERIES, REGULATED GOODS, AND PRODUCT RESTRICTIONS
Certain products require additional shipping assessment, including lithium batteries, electric bikes, scooters, electronics, hydraulic equipment, oils, chemicals, pressurized items, and other regulated materials.
Special packaging, documentation, labels, carrier approval, or restricted transportation methods may be required.
A product may be eligible for ground or ocean transport while being ineligible for air transport.
Damaged, leaking, swollen, defective, or recalled batteries must not be shipped using an ordinary return label. Contact JLT for appropriate instructions.
Vehicles, trailers, medical products, agricultural equipment, machinery, and other regulated goods may also require destination-specific approvals or documentation.
Availability for sale does not guarantee eligibility for road registration, building approval, medical use, installation, or operation in every jurisdiction.
Used machinery, agricultural equipment, and wood packaging may require cleaning, inspection, treatment, or biosecurity documentation.
XVII. HEAVY EQUIPMENT, VEHICLES, STRUCTURES, AND INDUSTRIAL MATERIALS
Large or oversized shipments require suitable routing and receiving arrangements.
Depending on the cargo, requirements may include permits, escorts, cranes, forklifts, ramps, container handling, reinforced unloading areas, or specialized transport equipment.
Customers must accurately describe access roads, entrances, clearances, turning areas, overhead restrictions, ground conditions, and site requirements.
Before dispatch, the accepted arrangement must identify who provides and pays for loading, unloading, lifting, and placement.
Curbside or dock delivery does not include assembly, commissioning, utility connections, foundations, permits, installation, or crane placement unless expressly included.
Packed dimensions and weights may differ from a product’s operating dimensions and weight.
XVIII. DELIVERY SCOPE AND RECEIVING RESPONSIBILITIES
The accepted offer identifies whether delivery is to a door, curb, loading dock, freight terminal, airport, port, or another named point. These services are not interchangeable.
Freight delivery may require an appointment and an authorized recipient. A liftgate lowers suitable cargo from a truck; it does not necessarily move it indoors or into its final operating position.
Inside delivery, stairs, unpacking, assembly, debris removal, installation, and after-hours attendance require separate confirmation.
Customers should not assume the driver will provide a forklift, crane, labor crew, or installation service.
XIX. ADDRESSES, COLLECTION, AND ADMINISTRATIVE OFFICES
Customers must provide a complete address, recipient name, postal code where applicable, working contact information, and relevant access instructions.
Freight and oversized goods require an appropriate receiving location.
Collection from an authorized supplier, warehouse, or terminal requires confirmed release instructions and any necessary appointment or identification.
Do not send a collection vehicle or travel to a facility before release is confirmed.
JLT’s Houston administrative office is not automatically a stockroom, customer pickup location, freight terminal, or returns warehouse.
- TRACKING AND SHIPMENT DOCUMENTS
Where available, JLT provides tracking information or shipment references after dispatch.
Freight documentation may include a bill of lading, air waybill, booking number, container reference, or delivery record.
Tracking may update only at major transfer points and may change when another carrier handles the next stage.
An estimated arrival at a port, airport, or terminal is not necessarily the final delivery date.
If tracking conflicts with what occurred, contact JLT so the matter can be investigated. A tracking entry alone does not conclusively resolve every delivery dispute.
XXI. SPLIT SHIPMENTS AND ROUTING CHANGES
Orders may ship in separate packages or consignments from different facilities.
Material differences in timing and additional charges requiring agreement will be explained. Split fulfillment does not justify an undisclosed shipping surcharge.
Operational conditions may require changes to carriers, routes, ports, terminals, or transfer partners.
Material changes affecting the agreed price, timing, or delivery scope will be communicated and handled according to the agreement and applicable law.
JLT will not substitute a materially different product without authorization.
XXII. DELAYS AND CUSTOMER OPTIONS
Delays may result from production issues, stock discrepancies, weather, customs inspections, congestion, carrier disruption, strikes, conflict, public holidays, or infrastructure limitations.
These events do not automatically release JLT from its obligations.
If JLT cannot ship within the promised period, we will provide required delay information, revised estimates where available, and applicable cancellation and refund options.
Where affirmative consent to further delay is required, JLT will obtain that consent rather than assume silence authorizes an indefinite extension.
For U.S. merchandise orders subject to the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, JLT will follow applicable shipment, delay-consent, and refund requirements. Mandatory protections applicable to other customers also remain in effect.
XXIII. INSPECTION, DAMAGE, AND MISSING ITEMS
Inspect shipments as soon as reasonably practicable.
Where visible damage, shortages, broken seals, or missing packages are apparent, photograph the goods and packaging and ask the carrier to record accurate exceptions where possible.
Do not sign a delivery statement that you know is inaccurate.
Report problems promptly, preferably immediately or on the next business day after discovery. Include the order number, photographs, description, and relevant delivery details.
This requested reporting target does not create an automatic next-day forfeiture of a claim or replace mandatory legal rights.
Keep packaging and affected goods reasonably available for inspection. Do not operate apparently damaged electrical equipment, machinery, or batteries until appropriate guidance is obtained.
Concealed damage should be reported when discovered.
JLT will coordinate reasonable investigation and the remedy required by the transaction and applicable law. Carrier claims procedures do not automatically eliminate rights against JLT as the seller.
XXIV. LOST SHIPMENTS AND DISPUTED DELIVERY
Contact JLT if a shipment stops progressing, is reported lost, or is marked delivered but cannot be located.
We may ask you to check the delivery location, authorized recipients, building reception, or carrier notices while an investigation is opened.
A delivery scan or signature is relevant evidence but does not automatically waive a genuine nondelivery claim.
JLT will assess the available records and provide the remedy required by applicable law and the accepted terms.
Purchasing optional shipping insurance is not a condition of receiving mandatory remedies.
XXV. CARRIER LIABILITY, CARGO INSURANCE, AND RISK
Carrier liability and cargo insurance are different.
A declared shipment value does not necessarily provide full insurance or guarantee reimbursement of the complete purchase price.
Coverage, limits, deductibles, exclusions, and claim requirements depend on the actual policy and transportation arrangement.
Optional insurance or declared-value services must be identified in the quotation with material limitations available to JLT.
JLT does not represent that every shipment is fully insured unless the applicable coverage supports that statement.
Commercial risk allocation follows the lawfully agreed contract and delivery term. Mandatory consumer protections take precedence.
This policy does not impose a universal rule transferring all loss or damage risk to the customer when goods are handed to a carrier.
XXVI. FAILED DELIVERY, STORAGE, DEMURRAGE, AND DETENTION
Incorrect addresses, missed appointments, unsuitable access, missing import information, or failure to collect released cargo may cause additional charges.
Potential charges include redelivery, storage, terminal fees, container demurrage, equipment detention, and related services.
Responsibility depends on the actual circumstances, the agreement, and applicable law.
JLT will communicate available information and reasonable options promptly when charges may arise.
Customers are not automatically responsible for charges caused by JLT’s error or undisclosed services they did not authorize.
Unsuccessful delivery does not automatically authorize confiscation, destruction, or forfeiture of the entire purchase payment. Any disposal or abandonment process must follow applicable contractual and legal requirements.
XXVII. CHANGES, CANCELLATIONS, AND REFUSED DELIVERIES
Contact JLT promptly to request changes to an address, quantity, transportation method, or delivery schedule.
Changes may become more difficult after production, packing, carrier booking, dispatch, or customs entry.
JLT will explain feasible options, timing effects, and lawful charges before proceeding where agreement is required.
A carrier booking or supplier commitment does not automatically make every charge nonrefundable. Any deduction must be lawful, supported by the applicable terms, and clearly explained.
Refusing delivery is not a substitute for contacting JLT about cancellation or return instructions. However, refusal involving serious visible damage, an unauthorized substitute, or another legitimate issue will be assessed on its facts.
XXVIII. RETURN SHIPPING AND THE NORTHCHASE DRIVE OFFICE
Return eligibility, deadlines, costs, and refund procedures are addressed in JLT’s separate Return and Refund Policy and applicable product-specific terms.
Contact JLT before arranging a return so we can identify the correct receiving location and transportation requirements.
The Northchase Drive office is an administrative location and does not accept product returns, freight deliveries, or customer drop-offs unless JLT expressly confirms a specific arrangement in writing.
Do not send a return to an administrative office or original dispatch address without receiving the correct instructions.
A return destination may differ from the dispatch location or country. Material overseas return requirements and customer-paid return costs must be disclosed before purchase.
JLT must maintain a workable return arrangement for products offered with returns. A return-authorization process does not replace that requirement.
Defective, damaged, incorrect, or nonconforming goods remain subject to applicable remedies. Restricted or hazardous return shipments require appropriate transport instructions.
XXIX. TRADE COMPLIANCE AND RESTRICTED TRANSACTIONS
Transactions remain subject to applicable export controls, sanctions, restricted-party rules, end-use restrictions, carrier prohibitions, and destination import requirements.
Restrictions may apply to particular individuals, companies, products, regions, or uses even where the destination country is generally served.
JLT may request relevant end-user, end-use, licensing, or importer information.
Customers must provide accurate information and must not request false documentation, misclassification, undervaluation, or routing intended to evade restrictions.
Catalog availability does not establish that export or import approval has been obtained.
Where a transaction becomes unlawful or required approval is unavailable, JLT will explain the position and handle payments and obligations as required by law.
XXX. SEPARATE LOGISTICS AND CUSTOMER-OWNED CARGO
Where JLT coordinates transportation of customer-owned goods rather than fulfilling a JLT product sale, a separate booking agreement should identify the shipper, carrier or forwarder, cargo, service scope, pricing, insurance, liability terms, and claims procedure.
JLT’s role must be accurately identified for the particular transaction.
This policy does not represent that JLT acts as a licensed carrier, freight broker, customs broker, or ocean transportation intermediary for every shipment or jurisdiction. Regulated services must be performed through appropriately authorized parties.
Where a customer appoints an independent forwarder, the agreement should identify the delivery point and onward responsibilities. Using a forwarder does not automatically waive mandatory consumer rights.
XXXI. MANDATORY RIGHTS AND POLICY UPDATES
Specific delivery details in an accepted quotation or order confirmation supplement this policy.
Negotiated terms apply only to the extent validly agreed and lawful. A notice issued after an order cannot unilaterally remove an earlier commitment or mandatory remedy.
Nothing in this policy excludes nonwaivable consumer rights, legal guarantees, statutory cancellation or refund rights, or liability that cannot lawfully be limited.
Updates apply prospectively unless lawfully agreed otherwise. The terms applicable when an order is placed remain relevant to that transaction.
XXXII : Estimated Shipping and Delivery Dates: Small Parcels, DDP Shipments, and Large Equipment
Jay Logistics & Trade LLC (“JLT,” “we,” “us,” or “our”) provides estimated shipping and delivery information to help customers understand when an order is expected to leave its fulfillment location and arrive at its destination. Products may ship from facilities, manufacturers, warehouses, or fulfillment partners in the United States or other countries. The applicable timeframe depends on the specific product, its availability, preparation requirements, shipping origin, destination, and transportation method.
Please review the shipping information displayed on the product page, in your shopping cart, and at checkout before placing an order. Some products require a separate freight quotation or written delivery estimate.
- Understanding the Dates Displayed While Shopping
Shipping information may appear on product pages, collection or shopping pages, in the cart, at checkout, or in an order confirmation. Each label has a different meaning:
- “Estimated ship date,” “dispatch date,” or “ships within” refers to when the order is expected to be handed to the carrier. It does not represent the date the order will arrive.
- “Estimated delivery date,” “estimated arrival,” or “delivery between” refers to the anticipated arrival date or arrival window at the delivery destination or delivery point identified in the order.
- “Transit time” refers to the estimated time spent in transportation after carrier handoff. Unless expressly stated otherwise, transit time does not include order processing, manufacturing, customization, or other preparation before shipment.
- “Production time,” “manufacturing lead time,” or “made-to-order lead time” refers to the estimated time required to manufacture or prepare the product before shipment.
- “Preorder availability” or an “expected release date” refers to anticipated product availability. It is not a confirmed shipment or delivery date unless expressly identified as such.
If a listing states “ships within 3–5 business days,” that means dispatch is expected within that period; transportation time follows. If a listing states “estimated delivery within 8–12 business days,” that should represent the estimated total time to delivery under the conditions stated in the listing.
Dates are estimates unless JLT expressly provides a written delivery guarantee for the particular order. An estimated window does not mean that every order will arrive on the earliest date shown.
- How We Calculate Estimated Delivery Windows
Where an estimated arrival window is provided, it is based on the information available when the estimate is issued, including:
- Product availability and the quantity ordered.
• Order processing and payment confirmation.
• Manufacturing, assembly, customization, or inspection requirements.
• Packaging, consolidation, and carrier collection schedules.
• The product’s shipping origin and delivery destination.
• Parcel, air freight, ocean freight, ground freight, or specialized transportation.
• Expected customs processing for international shipments.
• Delivery appointments and destination access requirements.
• Applicable weekends, public holidays, and operational schedules.
An estimated total delivery window generally includes the applicable preparation period, transportation period, and any anticipated customs and final-delivery time. We will identify components separately when a quotation or listing provides separate production and transit estimates.
Unless otherwise specified, business days are Monday through Friday, excluding applicable public holidays. International shipments may be affected by holidays in both the country of origin and the destination country.
The applicable order cutoff time, if any, will be stated at checkout or in the quotation. Orders received after that cutoff generally begin processing on the next business day.
- Small-Parcel Shipping
Small-parcel shipping generally applies to products that can be transported through standard parcel networks without specialized freight handling. Eligibility depends on the packaged dimensions, weight, contents, destination, and carrier restrictions.
The delivery estimate displayed for an eligible small-parcel product applies to the stated destination and shipping service. Products with different fulfillment locations or preparation requirements may have different delivery windows even when purchased together.
A small-parcel estimate may include:
- Payment and order confirmation.
• Picking, inspection, and packing.
• Export preparation, when applicable.
• International or domestic transportation.
• Customs processing, when applicable.
• Transfer to a local delivery carrier.
• Final delivery to the address provided.
For example, a product showing an estimated delivery window of 8–12 business days is expected to arrive within that window under the stated order conditions. This example does not establish an 8–12-business-day delivery promise for every product. The timeframe shown for the specific item and destination governs the estimate.
Items containing batteries, liquids, magnets, oversized components, or other transportation-sensitive materials may require additional handling or a different service. Any known product-specific shipping requirements will be reflected in the listing, checkout information, or quotation.
- Delivered Duty Paid (DDP) Small-Parcel Orders
DDP means “Delivered Duty Paid.” A shipment is treated as DDP only when the product listing, checkout, order confirmation, or written quotation expressly identifies it as DDP.
For an order sold on a DDP basis to an agreed destination, JLT is responsible for arranging the applicable transportation and import clearance and covering the import duties and taxes included under that arrangement. Those costs may be incorporated into the product price or displayed separately in the order total.
DDP does not automatically mean free shipping. A shipping charge may still apply and will be disclosed before purchase.
DDP also does not mean immediate delivery or exemption from customs review. Customs authorities may inspect goods, request supporting information, or hold a shipment while its documentation is reviewed. These procedures may affect the estimated arrival date even when applicable duties and taxes have been covered.
Customers must provide an accurate delivery address and any recipient identification or other information reasonably required for lawful clearance and delivery. Requests for such information do not, by themselves, change the shipment’s stated DDP terms.
If a carrier or customs representative requests an unexpected import-duty or import-tax payment on an order expressly confirmed as DDP, please contact JLT promptly with the request and supporting documentation so we can investigate and coordinate resolution. Do not assume an unsolicited payment request is valid.
Customer-requested services or costs arising after purchase—such as a delivery-address change, optional upgraded delivery, or storage caused by a missed appointment—are separate from ordinary DDP import charges. Any applicable additional charges will be explained before authorization where practicable.
- Large Equipment, Heavy Products, and Freight Shipments
Large equipment and heavy or oversized products generally require freight transportation. These shipments may involve specialized packaging, inland trucking, ocean or air freight, customs clearance, destination-terminal handling, and scheduled final delivery.
The estimated timeline for a freight order may consist of several separate stages:
- Order approval and confirmation of specifications.
• Manufacturing or preparation, if the item is not ready to ship.
• Inspection and shipment release.
• Crating, palletizing, or container preparation.
• Freight booking and collection.
• Transportation to the departure terminal or port.
• Main transportation.
• Customs clearance and destination handling.
• Final transportation and delivery scheduling.
The applicable product page or written quotation will state whether the estimate covers delivery to a port, freight terminal, curbside location, commercial receiving facility, or another agreed destination.
An estimate for arrival at a port or terminal is not an estimate for arrival at the customer’s property. Final delivery may require additional transportation and scheduling.
Where a listing displays a freight delivery range, such as 20–40 business days, the listing or quotation must identify whether that range includes production and preparation or represents transportation only. A general freight range does not apply to every equipment order.
If the listing states “shipping quoted separately,” “delivery estimate provided after quotation,” or similar wording, customers should obtain the applicable freight terms and estimated timeline before placing a binding order or paying a nonrefundable amount.
- Production Dates and Ready-to-Ship Equipment
For equipment identified as ready to ship, the delivery estimate is based on confirmed availability, preparation, freight booking, and transportation requirements. “Ready to ship” does not mean that the equipment has already departed or can arrive immediately.
For made-to-order or customized equipment, manufacturing time is separate from freight transit unless the displayed estimate expressly includes both.
Where final specifications, drawings, configuration choices, or customer approvals are required, the quotation will explain when the production period begins. Delayed approvals or requested changes may affect the production and delivery schedule.
Preorder products will be identified as preorders. Their expected availability, shipment timing, and any material uncertainty will be disclosed separately. A preorder should not be interpreted as an in-stock order.
- DDP Terms for Large Equipment
Large equipment is shipped DDP only when expressly confirmed in the written quotation or order agreement.
For equipment sold DDP, the quotation will identify the named delivery destination and the services included in the price. Customers should review whether the arrangement includes transportation to their address or another agreed delivery point.
DDP does not automatically include unloading, crane service, rigging, forklift service, movement inside a building, installation, assembly, utility connections, commissioning, or site preparation. These services are included only when expressly stated in the quotation or order agreement.
If an equipment shipment is sold under another delivery arrangement, the quotation will explain the customer’s responsibilities for import clearance, duties, taxes, collection, or onward transportation, as applicable. Customers should not assume that every international equipment order is DDP.
- Freight Appointments, Site Access, and Unloading
Final delivery of large equipment may require an appointment and confirmation that the receiving location can safely accommodate the shipment and delivery vehicle.
Before delivery, customers may need to confirm:
- A working telephone number and an available receiving contact.
• Whether the address is commercial or residential.
• Vehicle access, entrance width, surface conditions, and overhead clearance.
• Receiving hours and appointment restrictions.
• Availability of an appropriate loading dock, forklift, crane, or unloading personnel.
• Any access permits or site-specific delivery requirements.
If unloading equipment or specialized delivery is required, it must be arranged before dispatch or final delivery scheduling.
A shipment may reach the destination terminal within the estimated transportation window but require additional time for an appointment, specialized equipment, or customer availability. JLT will communicate known final-delivery requirements and material scheduling changes.
Any applicable redelivery, storage, detention, or special-access charges will be addressed according to the disclosed freight terms and the circumstances that caused them.
- Orders Containing Multiple Products
Orders containing several products may be divided into separate shipments. Different items may ship from different locations and arrive on different dates.
Unless a combined delivery date is expressly confirmed, an estimated date displayed for one product does not apply to every item in the order.
Where available, separate tracking information or shipment updates will be provided for each package or freight consignment. Consolidating multiple products into one shipment may affect the estimated dispatch or delivery date and will be communicated when applicable.
- Tracking and Shipment Updates
For parcel orders, tracking information will generally be provided after shipment details are created and made available to JLT. A tracking number or “label created” status does not necessarily mean the carrier has physically received the package.
Tracking updates may pause during international transportation, customs processing, or transfer between carriers. A gap in tracking activity does not necessarily mean the shipment is lost.
For freight orders, updates may be provided through shipment references, freight documents, milestone notifications, or communication with the assigned logistics representative. Freight services may not provide the same scan-by-scan tracking available for standard parcel deliveries.
- Changes to Estimated Shipping or Delivery Dates
Estimated dates may change because of manufacturing issues, failed inspections, severe weather, transportation disruptions, customs examinations, port congestion, carrier capacity, public holidays, or other circumstances affecting fulfillment.
If we become aware of a material delay, we will provide an updated estimate and explain available next steps. We will not treat an expired delivery estimate as an automatic, indefinite extension.
If we cannot meet an applicable shipment commitment, we will communicate any required delay notice and cancellation or refund options. Nothing in this section removes customer rights that apply when an order is delayed, cannot be fulfilled, or is not delivered.
Please contact JLT through the support information provided on our website or order confirmation if your estimated delivery window has passed and you have not received an update.
- Product-Specific Estimates and Corrections
The shipping estimate for the specific product, destination, and selected service is more relevant than a general timeframe elsewhere on the website. A written equipment quotation may provide additional details that do not apply to ordinary parcel orders.
If a product page, cart, checkout, or quotation shows inconsistent shipping information, please contact JLT for clarification before ordering. If we discover a material discrepancy after purchase, we will notify you and explain the corrected estimate and available options before proceeding where your agreement is required.
A revised estimate issued after purchase does not, by itself, mean that the customer has accepted a delay or additional charge.
- Delivery Estimates Are Separate From Refund Processing
An estimated shipping or delivery date describes the anticipated movement or arrival of goods. It does not describe payment processing, refund processing, installation completion, or the date equipment will be ready for operation.
Cancellation, return, damage, defect, and refund matters are addressed in JLT’s applicable policies and the order agreement, subject to customer rights that cannot be excluded.
XXXIII. SHIPPING ASSISTANCE
For tracking, delivery changes, damaged or missing goods, customs coordination, or return-routing assistance, contact info@jlogisticsandtrade.com.
For freight assessments, international shipping availability, and commercial quotations, contact sales@jlogisticsandtrade.com.
Include the order or quotation number, product, destination country, postal code, and a description of your request.
For freight planning, provide available packed dimensions, weight, quantity, delivery-site details, and unloading requirements.
Do not send passwords, full payment credentials, or unnecessary identification documents through ordinary email.